Shipping and Returns

 Shipping and Delivery:

TiendaInformatica.es ships to Spain. Peninsula, Balearic Islands and Portugal. In addition, we ship to the European Common Area. The delivery times depend on the time of order management, to which must be added the shipping times, which may vary depending on the distribution network provided by our carriers for each region. for each region. Normally, the delivery time for national shipments (Peninsula) and Portugal is usually 24/48 hours. For shipments to Europe the delivery time is usually 3-7 working days, depending on the country of destination.

The products are shipped to the address indicated by the user when placing the order. In order to optimise delivery, we advise the user to indicate an address to which the order can be delivered during normal working hours.

TiendaInformatica.es reserves the right to split deliveries. In this case, only the costs will be invoiced and shipping costs for a single delivery will be billed.

Orders are shipped in collaboration with the transport company GLS.

Delivery Schedule:

The deliveries will be made from Monday to Friday from 9:00 am to 7:00 pm. No deliveries are made on Saturdays, Sundays and public holidays.

Orders placed on Saturdays, Sundays and public holidays will be and packed on the first working day following the public holiday in Valencia. Orders placed on Saturdays, Sundays and public holidays will take effect on the following working day, under the conditions conditions indicated above.

Order processing hours from 09:00 to 18:00. The orders placed outside these hours will be processed on the next working day. working day.

Cancellation and Modification:

Orders may be cancelled, change or modify the order free of charge, if the order is still in "Pending" status within 2 hours of placing your order. 2 hours after placing your order.

Shipping costs:

RATES SPAIN AND PORTUGAL
24 hs. delivery service (Spain Peninsula and Portugal) Portugal)

INTERNATIONAL SHIPPING SERVICE / INTERNATIONAL SHIPPING SERVICE
International shipments will be sent international shipments will be made by the transport company GLS. Below are the destinations and prices per shipment.
Delivery time: between 3-5 working days.

 IMPORTANT: National and International shipments include all-risk transport insurance, so any incident is covered 100%. insurance, so that any incident is covered 100%.

*Delivery times may be longer during periods such as Christmas or sales.

 
Returns policy:

Tienda informática offers the possibility of returning most of its products return of most of its products without stating the reason within 14 days of receipt of the order by the customer. receipt of the order by the customer.

How do I make a return?

A through your control panel by accessing your account, you can request the return of a product, whether it is a new product or an RMA. Within 48 working hours, our customer service staff will contact our customer service staff will contact the customer to manage the return.

* In some In some cases, the warranty must be processed directly by the customer, in accordance with the manufacturer's policies. manufacturer's policies.

Can I cancel my purchase?

You are guaranteed by law the right to withdraw from the purchase contract for most products without giving a reason, within 14 calendar days from the day of receipt of the product. calendar days from the day of receipt of the product.

NOTE: Products must be returned in the same condition as received. Therefore, new products must be returned unopened, new, unused and complete.

If the product has been opened or tampered with, the return will not be accepted and the customer must send a return collection to our facilities. facilities.

What are the return deadlines?

• 14 days from the date of receipt of the order.
• 3 years if the product is defective and a warranty claim is required.
• 7 days for products damaged during transport.
• If you receive a broken television from the shipping company, you will have to inform our customer service department within 48 hours of receipt of your order. our customer service department within 48 hours of receipt of the order, by means of ticket, telephone or email to sac@tiendainformatica.es.

Who is responsible for the return shipping costs?

• RMA - If you return a product to us because it is defective or because of an error in our order, we will arrange for it to be picked up by the carrier. the order, we will arrange the collection with the carrier and we will bear the cost of the return. return.
• Bought by mistake, no longer wanted, incompatible or unsuitable, does not meet your expectations - you must arrange the return with the carrier of your choice, and pay for the shipping costs. shipping costs.

How long does it take to get my money back?

When you return a product or exercise your right of withdrawal, the refund will be made using the same payment method you used to make the payment. At If you have purchased the product by cash on delivery, you must provide us with an account number for the refund. of the refund. The refund will be made after verification by our technical service. The refund may take between 3 to 5 days from the receipt of the return. receipt of the return.

For products that are returned opened due to purchase error or incompatibility, 70% of the value of the product will be refunded. 70% of the value of the product will be refunded.

Refunds for RMA products - damaged, defective or incorrect:

TiendaInformática will check all products arriving at the facility that have been recorded as damaged, incorrect or defective. If in the verification of the returned product is found not to have any defect, it will be defect, will be borne by the buyer the collection of the product and the payment of the costs associated with the collection of the of the product.

Products that have exceeded 14 days of purchase:

Shop Informática, will send the product to the manufacturer to process the warranty, in accordance with the solution provided by the manufacturer will be given the answer to the customer.

The response time of warranties vary according to the manufacturer's times.

RMA solutions:

- Product repaired by the brand.
- Product replacement.
- Refund of the purchase.

Products that have not exceeded 14 days of purchase:

If you are not If you are not satisfied with the product you have purchased, you can return the product according to the legal right of withdrawal of 14 legal right of withdrawal of 14 calendar days. The product must be returned in brand new, unopened condition to receive a full refund of the product price. full refund of the amount of the product.

Note: As soon as the return reaches us and checked, the refund will take between 5 to 7 working days.

If you have any any questions regarding our return policy, you can contact us at sac@tiendainformatica.es